Wigsbuy.com | Phone +86-29-82016884 | View wigsbuy consumer complaints
Rosegal.com | Phone 1-888-320-8188
WigsWay.com | No Phone # available
Rosewholesale.com | Phone 1-888-969-8881
FairyWigs.com | No Phone # available | View FairyWigs consumer complains
PrettyWigHair.com | No Phone # available
Wigsis.com | No Phone # available | Address: 805A 12th Ave, Fairbanks, Alaska 99703
EwigsNa.com | Phone 019-6852202
LaceWigsBuy.com | Phone US 1-888-669-4439 + UK 0-888-134-9887
Wigs800.com | Phone 0086-595-28018820 | View wigs800 consumer complaints
WigsFair.com | No Phone # available
HairWigs.ca | No Phone # available
Wigs-Expert.com | No Phone # available
WigsMart.co.uk | No Phone # available | View consumer complain
If you have experienced being ripped-off by one of the many Chinese sites on the internet posing as legit U.S., Canadian or UK sites… please let us know! Post your experience and help others.
Wigsmart.co.uk no phone number and 17 emails later…wig delivered but was wrong colour than the colour ordered. Style was not the style ordered. They said it was what we ordered, but was not. They offered compensation of £20 then £35 and advised us to take it to hair dresser and get it dyed and re styled. I have reported them to my credit card to try get money refunded. Conned thinking was a UK company but was Chinese scam site
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My name is Christina Britton and I am dealing with this site now! I ordered 2 wigs. They stated 5-7 day to make and 1-3 days delivery. It has been 10 days and the site says my wig is in procurement and production phase still. I also Sussex that this company is NOT in the UK as they claim on their FAQs page
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My name is Christina Britton and I am dealing with this site now! I ordered 2 wigs. They stated 5-7 day to make and 1-3 days delivery. It has been 10 days and the site says my wig is in procurement and production phase still. I also sussed that this company is NOT in the UK as they claim on their FAQs page. I have requested refund through PayPal resolution centre
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I am currently trying to get a refund from Wigsmart.co.uk. Like Ronnie Williams, they have sent me completely the wrong colour and the wrong style. I will never order anything like this on the internet again. They have asked me to take photos of the wig, which is strange. I hope I get offered some compensation like Ronnie has. I will ask for a cheque. I wouldn’t want to give them my card details. Though mind you cheque could be fradulant.
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Hi, I also have the same issue. Did you manage to get a refund?
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Me too slipped up big time £91 out of pocket there making a fortune from rubbish wigs let me know how you get on x I’ll try fir refund x
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If you’ve paid with Credit Card, you are probably protected, call up and talk to your Card Company who will sort it …
If you’ve paid by Debit Card, write to the Wigsmart.co.uk Customer Support, they will offer a refund of up to £20 or alternatively ask you to send the wig to China (which they probably will deny receiving). Either way, it’s a scam and all of us on this forum have all been scammed … I relegated to losing £27 and will keep away from buying online unless it’s from a reputable company and go to the local wig maker in the nearest town hence forth.
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Hi thank you for your reply. I called Barclaycard and there sending me some paper work to fill in so maybe I might get something back. Wigsmart have e-mailed me to ask what’s wrong with the wig LOL it’s awful it’s not worth a quid I tell you. I’ll have to go through the process even tho I know the outcome.This was my first purchase of a wig on line and I see the difference now 😓 I ordered the next one from Simplywigs.co.uk and they were great also Valentines there great good discounts English Based x
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Unfortunately I too have fallen prey to this Wigsmart scam. I have learned my lesson well; in future I will thoroughly research any web site I’ve never previously used before buying from them. Like everyone else, I assumed because of the .co.uk domain that this was a UK company, particularly as they claim to have “the largest selection of wigs and hairpieces in the UK” on their site.
I ordered a Vogue style capless wig in colour #22, platinum blonde, and paid £58.00 plus £7.00 postage and packing. After reading the appalling reviews I have found all over the internet, I wondered what on earth I was going to receive and hoped that I would be the exception and that my wig would be OK.
When I received it, I was horrified to see it was nothing like the style in the photo of what I’d ordered and, instead of being a lovely platinum silver colour, it was a dreadful ginger shade. I looked like Anne Robinson on a bad hair day! No way would I have paid a tenner for it, never mind the £65.00 it had cost me in total.
I contacted Wigsmart “customer services” and complained that they’d sent me the wrong order, and I wanted a replacement in the correct style and colour as well as my return postage refunding. There followed a series of completely ridiculous and nonsensical emails. I have reproduced the email trail below (with my email address removed for obvious reasons) – as you can see paragraphs of Wigsmart’s replies were obviously copied and pasted from previous emails. Here’s the email conversation that took place before I decided I was getting nowhere and contacted PayPal.
—————— Original ——————
From: “Debbie King”;
Date: Tue, Dec 20, 2016 06:00 PM
To: “service”;
Subject: Order WIG1016120422332
Hello,
I received my wig today, but you have sent me completely the wrong colour. I ordered shade 22 which is a silver platinum but I received colour 28, which is a ginger colour! This is completely unsuitable.
Please send me a returns label so I can return the incorrect order to you and swap it for the correct order.
I have read many, many negative reviews of your company and if I do not receive the correct order I will open a dispute with PayPal in order to get my money back.
Regards,
Debbie King
—————— Original ——————
From: Wigsmart Customer Service [mailto:service@wigsmart.co.uk]
Sent: 21 December 2016 06:57
To: Debbie King
Subject: Re:Order WIG1016120422332
Dear Debbie King,
Thanks so much for your email, and we are so sorry to hear that you are not satisfied with the wig. If you don’t mind, could you please kindly send us some pictures of the wig you received to show the problem? Thanks in advance. And we will do our best to help you.
Look forward to hearing from you.
——————
Yours sincerely,
Wigsmart
—————— Original ——————
From: “Debbie King”;
Date: Wed, Dec 21, 2016 09:16 PM
To: “‘Wigsmart Customer Service'”;
Subject: RE: Order WIG1016120422332
Attached is a copy of my order, which clearly shows I ordered the Vogue wig in shade 22.
Your web site (screen shot attached) shows shade 22 to be a platinum blonde.
The photographs of the wig you sent me show that:
a) The wig is ginger, it is not platinum blonde!
b) The wig is a lot shorter than the length shown for the Vogue wig on your web site.
All in all, the wig I received is not as described. Please send me a postage-paid returns label; I am not prepared to pay return postage for what was YOUR mistake.
Please sort this out as soon as possible.
Thank you,
Debbie King
—– Original Message —–
From:
“Wigsmart Customer Service”
To:
“Debbie King”
Cc:
Sent:
Thu, 22 Dec 2016 16:35:40 +0800
Subject:
Re:RE: Order WIG1016120422332
Dear Debbie King,
Thanks so much for your email and sorry for the trouble. If you really do not like the wig, we are willing to exchange it for you, could you please kindly accept it? For the new wig, we will ask the factory to produce it longer for you. You can also send us a piece of hair for our factory to match the colour for you. This would be much better. If you have any requirements, please tell us.
We have spent so much on your order and have paid the high material fee of the wigs to the factory which cannot be returned to us. We just want to lose less and do not want to lose a valuable customer like you. Could you please kindly take our offer into consideration?
We are willing to do our best to make you satisfied and lose less on this order. Any questions, please contact us and we will help you!
Look forward to hearing from you.
——————
Yours sincerely,
Wigsmart
—————— Original ——————
From: “Debbie King”;
Date: Thu, Dec 22, 2016 12:33 PM
To: “Wigsmart Customer Service”;
Subject: Re:RE: Order WIG1016120422332
Dear Wigsmart customer service,
First of all, I did not receive what I ordered. I have sent you the photos showing what I received, compared to the photos on your web site that show that the colour and style of the wig were not as advertised. You are falsely advertising your products.
Secondly, I do not wish to accept the order because it is unsuitable; therefore I ask again – please send me a postage-paid returns label to return this item, as it is no good to me.
Thirdly, why do you want me to send a hair sample to match the colour? On your web site you show the wig being available in colour #22, so send me colour #22 – I should not have to cut a sample off my hair.
I repeat – I want a refund of the full cost including postage as I have not received what I ordered. I also want a returns label (postage-paid) to return the wig to you.
If I do not receive a satisfactory response, I will instigate a dispute with PayPal. I will also give you an honest review of your poor service, poor products and deliberate misleading web site to add to the many other appalling reviews of your web site.
Thank you,
Debbie King
—– Original Message —–
From:
“Wigsmart Customer Service”
To:
“Debbie King”
Cc:
Sent:
Fri, 23 Dec 2016 16:06:55 +0800
Subject:
Re:RE: Order WIG1016120422332
Dear Debbie King,
Thanks so much for your email. The wig is indeed produced with the colour you chose, we sincerely hope for your understanding. A piece of hair sample would be perfect for our factory to produce the new wig with the colour you sent, we sincerely hope for your understanding. And a small piece of hair is ok.
For the new wig, we will ask the factory to produce it more carefully. Is that ok?
We will ask our manager and then give you a return address.
Look forward to hearing from you.
——————
Yours sincerely,
Wigsmart
—————— Original ——————
From: “Debbie King”
Date: Fri, Dec 23, 2016 11:40 AM
To: “Wigsmart Customer Service”;
Subject: Re:RE: Order WIG1016120422332
Hello,
OK, your email makes little sense. I ordered the wig in Shade 22, as shown on your web site.
Why do you show the colours available, then send the wrong colour? The photos I sent you clearly showed that the colour I received is not what I ordered.
I am unable to send a sample of hair because my own hair is not the same colour as the colour I wanted the wig to be. In any case, in order to send you a hair sample I need to have an address to send the sample to, and you have not provided me with one.
I have already spent £65.00 so I am NOT prepared to spend any more money. I will accept a new wig in the correct style and the correct colour, but I am not prepared to spend any money returning the wrong order to you. This is YOUR mistake, not mine, so YOU need to bear the return postage costs.
By all means send me a new wig in the correct style and colour, but I repeat I will not be paying out any more money.
Thank you,
Debbie King
——– Original message ——–
From: Wigsmart Customer Service
Date: 26/12/2016 08:58 (GMT+00:00)
To: Debbie King
Subject: Re:RE: Order WIG1016120422332
Dear Debbie King,
Thanks so much for your email. We will send the new wig to you as soon as we receive the original one, hope for your understanding. Please see the attachments, is this colour ok for you?
Look forward to hearing from you.
——————
Yours sincerely,
Wigsmart
—————— Original ——————
From: “Debbie King”;
Date: Mon, Dec 26, 2016 11:22 AM
To: “Wigsmart Customer Service”;
Subject: Re:RE: Order WIG1016120422332
The colour in the picture is perfect, but I cannot yet return the original wig to you because
a) You have not given me a return address!
b) You have not sent me a postage-paid returns label
I will repeat: I am NOT prepared to bear the cost of return postage when it was YOU who sent me the wrong item. Why should I be out of pocket?
Thank you
Debbie King
——– Original message ——–
From: Wigsmart Customer Service
Date: 27/12/2016 07:09 (GMT+00:00)
To: Debbie King
Subject: Re:RE: Order WIG1016120422332
Dear Debbie King,
Thanks so much for your email. For your order, the wig was indeed produced with the color you chose, we sincerely hope for your understanding. We will pay for sending the new wig to you, and you pay for the return, is that ok for you?
Ok, here is the return address:
Room C-606, 3rd Building, Fengle Shiji Gongyu, No. 499, Changjiang West Road, Shushan District, Hefei City, Anhui Province, China
T: 0551-65136733
Zip Code: 230031
Our factory is based in China and the wig need to be returned to the factory. Hope for your understanding. Please write down your name and your order number on a piece of paper and post it together with the wig, then send it back via Royal Mail International Signed and give us the tracking number.
You can send the item back in a padded Jiffy bag, not with the box we sent to you. It will reduce the weight and the postage will be much cheaper, just around £10. We will inform you as soon as we receive the wig from you.
Look forward to hearing from you.
——————
Yours sincerely,
Wigsmart
—————— Original ——————
From: “Debbie King”;
Date: Tue, Dec 27, 2016 01:15 PM
To: “Wigsmart Customer Service”;
Subject: Re:RE: Order WIG1016120422332
Let me make this quite clear. You sent me the wrong item. The wig I received was not as described on your web site; this was made quite clear in the photos I sent you. You are deliberately misleading your customers and using false advertising, which is not good business practice.
When I have already paid £65.00 in good faith, why should I incur another £10.00 in postage for YOUR mistake. I should not have to be out of pocket through a mistake that you made. A fair and decent company would acknowledge this and would pay the return postage.
You are clearly not prepared to play fair with me and, as a result, I am going to send copies of the order, the photos and this email conversation to PayPal and instigate a dispute.
Debbie King
—————————————
Dear Debbie King,
Thanks so much for your email. For your order, the wig was indeed produced with the colour you chose, we sincerely hope for your understanding.
If you really do not like the wig, you can return it to us for a refund, is that ok for you?
Look forward to hearing from you.
——————
Yours sincerely,
Wigsmart
—————————————————————————-
How many times do they have to say “For your order, the wig was indeed produced with the colour you chose, we sincerely hope for your understanding.” ? Also, it was farcical that they asked me to send a sample of my hair?!
I have been doing internet shopping for 20+ years and have never had any issues; in the event where I’ve received a wrong order or a faulty item, the company has always promptly refunded me and repaid the postage costs incurred.
Wigsmart are a disgusting company who are clearly setting out to mislead and defraud their customers. I have now opened a dispute with PayPal (who, incidentally, did tell me to return the item at my own cost which I’ve done; I would rather receive some of my money back than none at all).
PLEASE do not ever use this company.
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AVOID AT ALL COSTS!!! Absolute rip off company preying on vulnerable people. Wigs in no way resemble pictures or colours, are not human hair and only fit for halloween. The company also deliberately lie in the FAQs by stating they are a U.K. based company when in fact they are in China. Absolutely disgusted by their actions and caused a lot of unecessary additional stress for my terminally ill mother in trying to get £238 refunded via PayPal, at our expense for return. Was not letting them away with it though. PayPal were not helpful either though and should ban them! Although I will be banning my mother from even using PayPal. She made two purchases, one for herself and another for her sister who had severe hair loss with an iron defficiency and unfortunately due to obstacles and lack of assistance by paypal she lost out on other refund of £139.
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Omg mine has just arrived from wigsmart it’s shocking I’ve been scammed £91 lost I looked at reviews and it said it was English site . How did you get on getting money back from your card im wondering if I should post on you tube to the wig community as this could be happening to other poor people it’s shocking the wig is like a rag nit the right colour style there making money 💰 from nothing
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If you’ve paid with Credit Card, you are probably protected, call up and talk to your Card Company who will sort it …
If you’ve paid by Debit Card, write to the Wigsmart.co.uk Customer Support, they will offer a refund of up to £20 or alternatively ask you to send the wig to China (which they probably will deny receiving). Either way, it’s a scam and all of us on this forum have all been scammed … I relegated to losing £27 and will keep away from buying online unless it’s from a reputable company and go to the local wig maker in the nearest town hence forth.
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Pingback: Chinese Wig Scam now in UK too | Wigs – Scam Alert!
Is WigsNatural one of these?
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So far the web site WigsNaturals.com appears legit, we are doing more research and will keep you posted next week. Thank you for your support & participation.
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We finalized our research about WigsNatural.com and concluded that the web site is legit, its not an Chinese know-off site. Thank you for participation and making buying a wig online a safer place.
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AVOID WIGSBUY. Scam! Scam! I ordered 2 wigs from WigsBuy and when the wigs came it looked absolutely nothing like the wigs advertised on their site. I contacted them and they asked me to send pictures to prove that it is the wrong wigs. After I sent the pictures, they said I should use hairspray to fix the wigs. After countless e-mails and pictures sent they finally sent me the return address. I returned the wigs and I could see from the online tracking that they received them and they refused to refund my money (US$166.00) They are just ignoring my e-mails. Now I am trying to get my back through PayPal.
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Hi sweety. I too ordered 2 wigs from them. They were horrible! They looked no better than ebay ones. PayPal finally got my money back but it took a lot of perseverance on my part. Don’t give up! Xx
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I ordered 2 wigs from Wigsbuy. After 4 weeks and emails to them I did receive one wig which was NOT like either one I ordered.
THIS IS A SCAM AND RIP OFF.
I have requested full refund on my purchases.
SCAM….
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I ordered a wig 6 weeks ago from Wigsmart!!! After many emails back and forth, my wig do Not arrive and they continued to say the wig was still with the factory! And to bare with them as their wigs are of the highest standard. I have asked for an immediate refund but nothing!! I ordered from these people as they advertise as being UK based, which is obviously a con!! Do not order from these people it’s a SCAM .
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Did you raise a dispute via the PayPal Resolution Centre? If yes, did you get a refund / resolution?
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I have used both Wigsbuy and WIgsmart – double wammy!! I ordered a black wig from Wigsbuy and an orange (yes I mean orange!) wig was delivered. When I sent a complaint, I was asked to send a picture of the wig. I did this and never heard from them again.
I decided to try Wigsmart and have just had a wig delivered that looks nothing like the picture on the site. The wig looks like a shaggy dog!! A complete disaster.
I wish I had seen these comments before I bought my wigs from Wigsmart. Pity that we cannot put a warning link on the site. Is this possible?
Lesson learnt – No more online wig buying for me!! SCAM..SCAM..SCAM..!!
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Call your bank, they will get you money back and reverse the charges, they know these scammers and will get justice!!
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Did you raise a dispute via the PayPal Resolution Centre? If yes, did you get a refund / resolution? If you had used your Credit Card, it would be best to speak with your Bank and get it replaced to avoid misuse by these fraudsters
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I ordered wig from wigs smart after three week and numerous emails it arrived I was out so postman left it in bin. frankly that’s where it belongs . It is awful colour awful looks nothing like picture on there website know I’ve been conned will try to get my money back . Please do not buy from wigsmart.co.uk they are Chinese based its just a big scam. it’s a disgrace this company are exploiting people who have a illness they are dispicable people.
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I wish I had read these comments prior to ordering a wig from Wigsmart. I haven’t received it yet as according to them it is still being made in the factory. I am dreading the day it does arrive but hoping I will be lucky and receive a decent ome
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I wish I had googled them, too! I ordered and paid for a wig on March 10, 2016 and they still haven’t shipped it! I am working with PayPal to get a refund. This is the biggest ripoff on the internet! I hope you get your wig and hope it is a good one. Good luck with them…you will need it!
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@Carol, did you get a refund / resolution via the PayPal Resolution Centre? Did they ask you to send the wig back? If yes, was it to a UK Address or to one in China?
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Wigsmart are a scam scam don’t
Place an ordered ladies the goods take for ever to arrive and when they do they are wrong colour and style save yor money ladies they are ripping off women
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We ordered a wig from Wigsmart (ironic name) that arrived 2 weeks later in the wrong colour, I mean a red wig instead of a blonde! No contact details, no phone number, no ‘LIVE CHAT’ even exists on site even though they are all claimed to be there.Now in a position where my 82 year old grandma has no wig and wont leave the house due to tiredness from radiotherapy and fear of being seen bald. This company is the worst, as bad as IDS, taking money from people in clearly difficult circumstances. How has it not been shut down? Seriously how? If anyone can help please reply! £70 down and can not spare that.
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@emmer, Did you raise a dispute via the PayPal Resolution Centre? If yes, did you get a refund / resolution?
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I have ordered a wig from yourwigs.co.uk
and I could not believe how poor quality it is. It has shirt chunks of hair at the top where it had been styled badly, it claims to be a lace front wig with natural looking hairline but the hair has been sewn on by white material and looks utterly ridiculous. Naturally I wanted to return the wig and get a refund and 6/7 emails later they have still not sent me the return delivery address. Absolutely shocking service and the worst quality wig. DO NOT BUY FROM THIS WEBSITE!
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Everyone who has been scammed, please please please look up the information for reporting these sites to your governmental organizations, such as the consumer protection agency for the US, and many other countries’ organizations. Just do a search online for something like “report fraud” or “report scams” and then add your country to the query. Also I recommend reporting these websites as often as you are able to security software people, like the big anti-virus companies, or the like. Don’t let these total assholes get away with this, especially without a fight. If they’re ripping you off, they deserve to be shut down, inspected, or at the very least blacklisted by all the major security software. These people wont know about it unless you tell them! Make them do more than give you your money back. Share the information everywhere you possibly can. This is not just wigs, either. Chinese sellers are ruining Amazon for almost every kind of product you can imagine, and there’s no recourse. You can’t even see where items are being shipped to you from. Amazon even supports this knock-off bullsh*t by offering prime shipping (meaning storing these products at their own warehouses), which isn’t ok, but at least then you have recourse (if you’re a prime subscriber. Everyone else is likely not as safe buying that stuff) I have bought about 25 wigs on Amazon. About 8 of them have been horrid quality & only one was refunded after I threatened to give them bad seller & item reviews for it. They refunded me and I did anyway, because it was obvious there was no quality control on their end. At first they only were going to give me half. I took pictures & sent them, and told them what I’d do, and they said they’d make “a special exception”.
The worst part about buying crap from China (especially when you have no prior knowledge about it) is that
A. The shipping is EXTREMELY costly, and if it’s free, you better believe it’s factored into the original price of the item
B. They claim you can get a refund if you return said items, but they give you about 14 days to return the item. Have you ever tried to send something to China? Especially anything bigger than a pack of cigarettes? Not only is it not going to get there in time, but it’s going to cost like half or more of your original purchase to ship it back, and there’s absolutely no guarantee you’ll actually get that refund. In fact I can bet you most likely wont see a dime. They’ll sell the item again, too.
C. They lie to customs on your package, saying it’s a gift. This is illegal.
and finally,
D. Do you have any idea how little regulation & control any organization has over there? You have a much higher likeliness of receiving something laced with formaldehyde or other chemicals, not to mention their lack of quality control. It’s always a gamble for quality & safety with their items.
and worst of all
E. You are contributing to sweatshops. If you don’t know how bad they are already (you might live under a rock) you should just youtube the subject. Conditions you wouldn’t even want your worst enemy to live in.
I may love the anime wigs I’ve bought for really cheap, but those were reasonable quality wigs, and it took many tries to find them. Every single one came from China. I kept hoping and kept hoping I’d get one that wasn’t. I didn’t…..
It’s one thing to buy something made in China when there’s a company here that sells it after doing quality control checks because they’re legally forced to, but it’s another when you get items directly shipped from the place they are made in china, and they don’t go through any safety, security or quality checks….. 😦
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Wigsis.com is another one. I was to pay 247.00 for lace front human hair wig. They charged my bank account 3 separate times for a total of 253.00. So they said they would send me an extra wig stand and wig cap. So I agreed. So a couple days later I got a package with a wig stand on top of the box and when I opened the box there was just a wig cap. But t b e invoice said 1 wig. So I contacted themby email of course no phone number listed. And she said she would look into it and that I needed to send her pictures of what was in the box so I did. Then I get an email saying those were just accessories the wig has not been completed and that she urged them to shiPhone it that day. Well about an hour later I got a text message from DHL shipping giving me a tracking number and that they have picked it up for shipping well 2 days later I got the package and when I opened it i was terribly disappointed it lookseems like and feels like a synthetic wig it just tangles and fallen out. And I did not get extra wig stand either. Do not buy from wigsis.com
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Has anyone bought a wig from moklox i just ordered one but have not recieved it yet
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Has anyone bought a wig from moklox i just bought a wig from them but have not recieved it yet
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Hi,the same thing has happened to me.Did you get a resolution through PayPal?
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http://www.wigsis.co.uk/
I have just place 2orders from this site http://www.wigsis.co.uk/ Can anyone tell me about this site is a scam or not
Thanks
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And did you received your order or was it a scam?
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This website is true lu a rip off it is a china website with no number also
Also LIGHTINTHEBOX.COM IS A SCAM SITE NO AVAILIBLE PHONE NUMBER COPYCAT WEBSITE FROM OFF AMAZON
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I am having a horrible time receiving my order from LightInTheBox. Don’t waste your time or money!!! They show beautiful wigs of all types on their web site. I am a first-time wig wearer and was very excited to find such a great human-hair selection. They don’t have a way to contact them except email, then only if they contact you first. They also imply that you can track your order (like reputable companies do), but that’s definitely not true. I even paid for express shipping – needless to say, it’s been several weeks and NO SHIPMENT AT ALL. Once they said the shipment had gotten to the US (That’s how I learned it was a foreign company.), then they gave me tracking information for the US and said to check with the US Postal Service. Of course the USPS wasn’t ever familiar with the type of tracking number they gave. I am sooooo disappointed. At this point, I’m about to pursue getting my money back through PayPal or my bank.
Good luck to you all. 😡
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I also got ripped off. The wig is gigantic, no one to call and took lot of time to get. The Chinese always rip people off. Sure took the money awful fast!!! By the way wasn’t even the color!!! DO NOT buy from overseas!!!!
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Hi again, I did receive it but it was the wrong wig! Seems to be 50/50 so don’t give up hope of a normal purchase just yet!
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I ordered a wig from Wigsbuy and never received the wig. When I tried calling no one ever picks up the phone when they do you can’t understand them because they don’t speak English at all!!!! Long story short I just got ripped off
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Did you raise a dispute via the PayPal Resolution Centre? If yes, did you get a refund / resolution?
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Just bought wig from wig smart wrong coulour looks like dolls hair cost £150 rip off Chinese do not reply back cannot get address to send back to claim to be English company hope these smart arses get what’s coming to them
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Vivhair.co.uk, spent £116 on a wig and they sent something that looked like it was picked up from the joke store and are making a refund impossible.
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Hello, this just makes me very sad for all of you. I recently lost ALL of my hair in a little less than a month. It was traumatizing enough to have that happen, I am not even too sure what caused it. I can not believe that these sick companies are cruel enough to rip people off when they are often feeling their most vulnerable. I was going to order several wigs online and was considering ordering from Wigs Canada. I am glad that I did a little homework after reading some complaints about Wigsbuy and a few others and then I found this site. I sure am glad that I found this site, but am saddened that there is even a need for it. I went on the Canada Wig site to investigate, and there was a phone number. I tried to call, but I got a generic voicemail – nothing about the company – a little strange. I am thinking bogus. I could be wrong though. I would now like to go through Vogue Wigs. It seems legit. Does anyone know anything on this site?
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For what its worth …. here are some guidelines to AVOID BEING RIPPED OFF.
1. The website should list an address and telephone number. Call them just to make sure they are who they say they are and to confirm their location.
2. Read the blurb carefully and you will see inconsistencies, i.e. I noted a wig that was listed as 24″ to match the picture but the description indicated it was “collar-bone” length. Clearly a cut and paste job?
3. Never pay by Western Union. You wont get your money back. Use PayPal if you are going to go ahead and buy from this website
Good luck.
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I ordered merchandise fm wigsbuy.com 14 days ago. Payment was processed, but there’s been no response whatsoever fm vendor abt shipment of the merchandise. Invalid customer service link so there’s no way to contact them. PROCEED AT YOUR OWN RISK when dealing with these CHINESE WIG vendors.
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I have been ripped off by wigsbuy and by wigsis
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Hi they have scammed me as well they sent me the wrong color wig as well as lace color told me I could return it but only use USPS not any of the other companies. They also told me but they already refunded my money to PayPal when they had I went ahead and filed a dispute with PayPal so in the emails sent back for along with a fake email they sent pretending to be PayPal regarding the case which PayPal found to be fake. PayPal has now told me that they can only refund my money if proof that they had received the return apparently USPS cannot be tracked in China this is why the seller told me to send it that way. Now I’m having to go through my bank to file a dispute I’m so angry I spent $355 they have their product back and my money. I’m super angry right now please don’t order from this company. I’m going to make a YouTube video to one people because the good reviews about this company on YouTube are fake.
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Katherine,
This is terrible. Which site did you order from? Sorry you had to endure this frustration. It is a shame that not much can be done about the Chinese scams sites from the US. This is why we are trying to spread the word. Unfortunately… they have lots of marketing dollars and get right up there at the top of the list. Perfect position for them to rip people off. Thank you for taking the time to alert others.
We hope you find a trusted site to work with and stick with them! see the list we have here for safe sites to work with.
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Has anyone received a refund via the PayPal Resolution Centre?
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Yes, I filed a complaint and got a refund.
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Thanks Myra for the update … did you have to send the wig back to China or did Paypal Resolution Centre provide a UK Address? Wigsmart Customer Services have given me an address in China to send the wig back! Please let me know …
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Yes – I have. I had the same experience with Wigsmart as a lot of other people here. Luckily I kept copies of the email trail, as well as records of what I ordered and photos of what I actually received. PayPal were excellent, and refunded my money in full within a couple of weeks.
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@bollingerbabe, thanks for the reply and it’s very good to see your update. I’ve raised the issue with PayPal Resolution Centre because Wigsmart Customer Services are not giving me an address to return the item and are repeatedly trying to persuade me to keep the awful quality wig!
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I have recently received a wig from Wig-smart, and had the same experience as others.sent a ginger wig, when I had ordered a blonde one, in a completely different style to what I had expected. I have asked them three times for a refund and an address to send back the wig and got nowhere. ImpId by Pay Pal and hope I can get a refund through them or my Bank.
I thought they seemed boa fine as they were a UK company.
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@Mimi, raise an issue via the PayPal Resolution Centre and Escalate it. PayPal seem to have helped others. I’ve raised an issue myself and will be escalating it this weekend, I’ll let you know how it goes.
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Like everyone else, I have been emailing Wigsmart Customer Services trying to get a UK return address but was offered partial refunds of £5 which then went up to £20 after my constant nagging. I had raised a dispute with PayPal and then then Escalated it. Wigsmart offered a “Partial Refund” within a few hours of the Escalation and the amount was much more than what they had offered via email. I read through a few other blogs about PayPal and concluded that there might be a chance that PayPal will ask me to send the item to China (which means I will lose £15 on postage and then be unable to track the items once they get into China and could face customs i.e. essentially open up the chance of losing the items and all of my money if Wigsmart claim that the items haven’t been delivered!). After Mimi Barlow’s experience with PayPal, I didn’t want to let things prolong for too much more. Long story short, I lost the £7 of postage and £20 on top of postage (Totally lost £27)… I felt that it’s worth cutting my losses at this point (i.e. didn’t take the risk of spending £15 on sending to China) and consider I’ve saved on that and prolonging this! Essentially got scammed out of £27 and feeling incredibly stupid about it, hope this post helps someone else save the money and grief!
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i orderd a wig of wig smart , dec 2015 , it was human hair , i was lead to think it was a uk site , but took so long to come . when it came , i was shocked at the total rubbish in a box ! took 2 months to get my money back less £10 postage to china . i payed £150 or so for it .
but i was new to wigs then , BUT LOOK at the price .. YOU DONT get a human hair wig for £150 and expect it to good … the Trendco diamond is £560!!!!! ,thats what you pay for a good wig
its the old saying “you get what you pay for” the chinese rip off sites are only playing on peoples ignorance … DO the reshearch 1st
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Yes I was new to wigs when I saw a lovely one from wigmark.co.uk I paid £91.00 waited 3 weeks then it arrived total shock it was rubbish.Ive paid less since then and got better wigs from proper company’s but the thing is Who are they allowed to keep operating! They should be shut down there people out there that are trusting and think that all sites are UK based and there not.I should of looked for things like e-mail and uk phone number I know better now. Barclaycard gave me my money back thank god 😀 But now wigsmark are e-mailing me saying they will pay me my money back if I tell Barclaycard not to put a bad charge against there account And not claim ! No way I want them shut down there making a fortune off other people’s misery
All the best Heather 🤗
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Wow Africa is another wig mess! They’re customer service wasn’t bad, but the wig was nothing like the girl in the YouTube video claimed it to be! It was a HOT MESS. These girls in videos have to given a better wig than you’ll receive, so be careful not to purchase from these companies just because these girls that aid in exploiting buyers say they’re good these wig companies. Wow Africa should change its name to wow I hate I bought this
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Yes I can believe it. I just buy from simply wigs Valentines wigs and direct wigs there all very good and I have got a couple from Paula young in the US but the shipping puts the price up a lot but there great wigs the Jackie smith wig sunset was lush 👍👍 Heather 🤗
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