Consumer protection: Beware of CHINESE SCAM web sites. Wig consumers are being swindled by fraudulent online sites.
COMPLAINTS & REVIEWS – – – SCAM ALERT!!!! Do Not buy from these Chinese Companies
—————- Complaints about WigsBuy.com ——————–
Posted by Catherine
They have a very nice site and give you many choices of wigs you think you can get. It doesn’t matter what style or color you choose, you get a poorly made, haphazard, uneven choppy wig of whatever color they feel like sending. When you try to get resolution, they tell you what a great price you got and how it was made just for your order.I sent photos comparing what I ordered with what I got. They claimed nothing was wrong with it. The best they would do was refund $10 (I paid $118). Complete refusal to acknowledge the problem. It took a month of back and forth complaints. Luckily I paid with PayPal who said they are very well acquainted with these people and their practices.It’s a great racket.
Throwing something together and charging $118 for it and closing the complaint by refunding $10. I doubt they have ever made a wig that was acceptable. I have never dealt with anyone with such a blatant disregard of business ethics.There really should be a way of stopping people like this. I suppose complaining and spreading the word is the best I can do.
Not as advertised – poorly made wig
The Wig Has a Big Manufacturing Problem and They Said That the Wig Is OK
Posted by Miche
I bought a wig from Wigsbuy.com and the wig that I received on July 2 th 2013 has an important manufacturing fault at the top of the wig.
I sent them the pictures, but they have the nerve to tell me that the wig was OK. Sorry, for my bad English, I speak French usually. I already sent the wig back to them with Canadian Post and it cost me $25.00 cad.Please tell me WHAT can I do to get my money back ? I paid $121.99 us… it’s a lot of money… I’m not working and I need my money back. And where can I lodge a legal complaint against the WIGSBUY.COM ? We have to stop them!Thank you for your helping me, I appreciate a lot.
Poor Quality, see Top Part of wig
This Place Is A Rip Off – Press For Money!!! Sell Mess !!!
Posted by Lynette
I purchase a wig from wigsbuy.com and that wig came missing hair and it looked nothing like the picture. I contact wigs buy to explain to them I want my money back that I was not happy with their merchandise and I do not want this wig. The proceeded to tell me to put hair spray on it and do what I must. I wrote them back and said I was sending this wig back and I want my money. They told me they will refund me $10 and I can keep the hair. I want my $58.00 and I do not want this wig.
Nothing like the picture, got a cheap knock-off wig
Beautiful Pics on Their Site but the Final Product Has No Resemblance at All With the One You Ordered!
Posted by Marian
Bad Customer Experience: End of September I ordered 2 wigs at Wigsbuy.com, I waited over 2 month before the first wig was sent to me. I emailed Customer Service several times and every time I got a message telling me to be patient. Not quite the color and model I expected but it was acceptable.
The second one I finally got on the 21th of December after again a lot of emailing asking why it took so long manufacturing the wig.
(I told them that nowadays one can build a house in about 2 1/2 month)I opened the package and the wig that was in it had no resemblance at all with the model I ordered and instead of a blond mixture I ordered it looked reddish.
It even was badly cut !
I emailed again with Customer Service Department of Wigsbuy to complain about this matter and asked for a return label to be able to send it back.I hereby quote the email I did get from Wigsbuy:
We’re indeed sorry to hear that you are not pleased with the wig.
And we’ll do our best to compensate you if there was something wrong with the wig due to our fault.
Here we need your help to send us CLEAR photos of the wig with the problem you mentioned, such as the wrong size, wrong color and so on.(if it’s a color problem, please close the flashlight when taking the pics)
We will investigate such an issue as soon as possible after we receive yours photos and will contact you to solve it.
Again, we apologize for any inconvenience that we have caused to you. Your kind understanding and patience will be greatly appreciated!
Thanks and best regards
Customer Service Department
Posted by Damnliarswigsbuy891
I ordered a real human hair wig for more than $300. The website looked American. I also paid for expedited $20 at the time. After I paid, something didn’t seem right to me. I wish I googled before I paid, but I believed all their glowing reviews. I saw all the people that were scammed upon googling. I felt sick to my stomach. I tried to cancel my order immediately. Of course I could not phone them as they had no number to get through to! I emailed them and said I had just ordered but I’m cancelling as soon as possible. This was a few hours later. I waited for a response… I waited… I waited. I was so upset at this point because I knew I just got screwed! Finally 3 days later! I get an email that says we cannot give you your money because we already purchased the materials to put the wig together for you and it’s been more than 24 hours.
I wrote back and said I canceled right away, but no one responded until 3 days later. I even time stamped all my emails and sent them proof. They said they will give only $80 back. I said what about the United States expedited charge…..why did I get charged $77 and not $15 for that. It said $15, not $77. They did not respond ever to this day about the charge. I received less than half my money back and I didn’t even get a wig.I hate them. I hope they get closed down.
Wig with Lice
Posted by Shelley
Tired of my aging and thin hair, so I ordered a wig. What I received did not look like the picture PLUS – there were dead lice in the hair, as well as nit sacks. So disgusting. I emailed them and they told me to style the wig and spray it – that I would love it. They did not acknowledge my complaint about the bugs. I continued to try to explain that I wanted my money back, and sent them pictures of the wig AND the bugs etc. They continued to tell me that I should just get over it and style the wig to my liking. I’ve contacted Pay Pal and have not received any response from them. I wish I had googled these reviews, as I now see that this is another unethical business in China. I hate China. They poison our pets AND our children – and give us infested wigs. All at the expense of the poor pitiful workers in that excuse for a country!
These are the worst wigs ever. I bought 2 wigs that when they came I thought it was a joke because they looked the same. No styling just badly died hair in a clump. There is not enough styling that could help these ugly messes. I showed them to a stylist who said there was no hope and go to a real wig store that was reputable. The slipshod workmanship, the lackadaisical lack of style and the dullard dye job is enough to make you not want to wear a wig. Horrid customer service they NEVER return emails or phone calls. Shame on you Wigsbuy show what you really send on line not what you want it to look like online but what you actually send the client. False advertising. Bad product.
The company replied and told me to take some hair spray and fix the wig to make it beautiful. They basically refused to provide address so I can send back the wig for a full refund or an exchange for the right styled wig.
Terrible Product and Refusal to Give Refunds