Beware of false Advertisement: Wigsis is misleading US customers by luring them in with stolen product images from major name brands and leading wig companies like Jon Renau, Ellen Wille, Noriko and many others. This Chinese wig web site is fraud. Read post below from Complaints Board & Site Jabber
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This site is nothing but scamComplaint Rating:
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Purchased a wig from this site and the one I received was terrible and quality was very poor. I contacted them and said that I want to return it and get a refund and they agreed. They gave me a return address and I shipped it back at my own expense. About two weeks later when they received the wig they contacted me and said that it was damaged and they will not refund me!! They said that if I wanted to get the wig back I needed to pay the shipping fee! This site is nothing but scam, stay away!!
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I wish I had searched deeper for reviews before I dealt with this company. I was diagnosed with breast cancer and decided to spend a bit more on something the guarantee would fit me like a glove. The wig I ordered cost $274 and was nothing I MEAN NOTHING like what I ordered. I paid through PayPal also and they were no help. Seems they’re in on it. I could not believe the way I was treated by both of them. I don’t know what kind of hair it was but it may as well been rat hair. It was awful, so awful and they would not refund my money unless I mailed it to China which would have cost almost $200 on their site it says it’s all done in the U.S. and any issue would be dealt with through there.. Please ladies stay far away from them and if you wind up in my situation please report them through the better business bureau and the consumer fraud dept through the attorney general’s office. The pain and suffering they’ve caused so many woman we need a class action suit!!!!! Content found on SiteJabber.com
Here is WigSis.com latest US location according to their web site: Miss Vivian, 805A 12th Ave, Fairbanks, AK 99703 (Alaska, United States), we used google maps to locate the address and see what we found:
Wigs – Scam Alert! 
I wish I would have done my online research first. This company is truly taking people’s money and failing to provide them with the goods or services that the customer has paid for. We bought a $242 wig. When it arrived we immediately noticed the wig was NOTHING like the description nor was it human hair. It was some cheap synthetic costume substitute. We carefully followed the return policies clearly posted on their website. We have spent nearly a month emailing daily to “Celia” in their customer service department. “She” has refused to give us a full refund stating that the wig was crafted as a special order just for us and they have a lot of money, time and effort invested in it. We have so far received a 10% refund credited back to our bank account, a promise for a 15% discount on our next order (I don’t think so) and we get to keep the sorry fake pelt which was delivered to us on Oct 26. I have begged, pleaded, and demanded a refund with no success. Just further sob stories about how hard they worked to make the wig and how much they have invested in it. I will find every review site I can and post our experience with this pathetic business and report them to any agency I can find that deals with internet fraud. I’m also looking into a class action suit as our experience is clearly not the only one of its kind. WigSis has stolen from people in the US, UK and Australia for sure and I’m still trying to find others. Although the total this company has stolen from us doesn’t amount to that much, there are too many victims from this kind of fraud from this company. And this is not their first run. Dig a little and you’ll find this company works their scam under a name for a while then closes down only to reopen again under another name. DONT DEAL WITH THESE CROOKS.
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The wig that I ordered was not the same color, had lace that was visible/hanging out around the edges, was different lengths in the back, was larger than the size I ordered, and looked NOTHING like the picture. I contacted the company immediately so that I could return the wig and they gave me the runaround for days. I immediately contacted my credit card company and filed a complaint against them and my money was returned to me within a few days.
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Mary, I also saw this scam after I placed my order! That is when I woke up and decided to not let them get away with it. I did have to pay almost $40.00 to ship it back to China but I did get a credit of $142.00.
Never again will I order from this awful company. I hope they go out of business ASAP!!!
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So happy you were able to get a refund. This company is bad! Please!!! Never order from them. Scammers for sure
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I am going thru the same thing. I will be in on the class action suit
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I have had a similar experience as you. The wig looks nothing like the picture and I don’t believe it is human hair (PAID $150.00). They do not accept returns, irregardless of their return policy. WigSis.com is a SCAM company. DON’T PURCHASE from them. I wish I had checked the internet before I ordered from them.
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I also contacted them because i was very eager to buy this wig, they advertised this wig I wanted as Remy Hair, so I sent them an email to inquiry about it. After reading their reply, the English was worded totally suspect, and I asked for a customer service contact phone number and I questioned it which prompted me to look them up, which lead me to this SCAM ALERT!
I hate people like this and they need to be put on BLAST!
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I as also scammed by this so called wig company WIGSIS. I have been dealing with Celia. I ordered a
very short Boy Cut Wig. The one I received had 3 times the hair as the advertised photo. It cost $142.00. I am marking this “Very Stupid” on my part!!! UGH…BUY in the USA only!
These crooks need to be stopped.
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Contact your credit card company and file a complaint. It only took me a few days to get my money back from this “company” when I did.
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Great idea, Thank u. I am going to do the same
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I brought a support to be a Wendy Williams wig you should have seen what I got I couldn’t believe it I told them about it they told me that I would have to pay between 40 or 50 to get my money back then they told me to send them 10 dollars for a nothing wig I just pay shipping and handle it’s bad enough that they rip me off now they think that am stupid they got me the first time not no more please people if you can’t find you a wig in your area please do not go for this scam because that’s what it is I am trying to get my money back but God had the last word
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They send me a completely different wig than the picture in the wrong color!!!! Very poor quality!!
Waited over 2 months to receive this wig.
Emailed them same day I received wig. They said they can’t please everyone and don’t honor return policy!!!!
I’m furious and don’t know how they get away with it. These legalalized theives should not be allowed to sell to the U.S!!!!!
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PLEASE e-mail me private. I will tell you how to recover your money with my experience with this scam company. I would like to try to help you if possible.
Kathy
kddlawzoo@aol.com
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Hello Kathy, I am going to email you . I’m having a nightmare with wigsis. Carol L. McNeill
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Kathy,
I am going to email you. This company is a nightmare.
Thanks,
Teresa
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Contact your credit card company and file a complaint. I got my money back within days.
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Mary, You were very lucky. It took me over 2 months to get a refund!
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Angelina, Please contact your credit card company and report FRAUD!! They continue to scam people like us. They need to be stopped. Thank you!
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The wig that I ordered was not the same color, had lace that was visible/hanging out around the edges, was different lengths in the back, was larger than the size I ordered, and looked NOTHING like the picture. I contacted the company immediately so that I could return the wig and they gave me the runaround for days. I immediately contacted my credit card company and filed a complaint against them and my money was returned to me within a few days.
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I agree. Should have done some research before buying from this company. They do not even provide an address where wigs are returned because they are not going to give you a refund. They are going to run you around forever and you won’t be able to get a refund. I took the 2 wigs I ordered which were the absolutely wrong color and did not fit and took them to a wig salon locally and donated them. I wasn’t going to go through the mill and the expense of returning them to them to be told I did not qualify to return. Never order from them again. I have been very successful with ordering online for years from other companies.
Lois Jordan, California
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I ordered a wig from you guys .Eileen heffron the ski number is23c580. Shipment number. Sta1801120220.by mistake I sent it back to the wrong place.they are going to send it back to me or to you.please call me so I can explain. My number is 5709544246.thank you.i will be waiting for your call.
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I got scammed too..I order a Rachel Welch wig..it looked nothing like the wig I ordered.. I called them the same day I got it..I told them I wanted to return it..they will give me no return address. I have been dealing with a girl named Daisy on thier support team..she keeps telling me I can get 10% on my next order..are they crazy thinking I’m going to order again?
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I ordered a wig from them and after I put my info in, I went back to check my order. They were charging me for 3 wigs. I immediately cancelled and blocked my account. They had already managed to take the cost of one wig. They told my the wig had already shipped so they couldn’t refund me. I repeat I cancelled immediately. I refused to accept the shipment and I am still trying to get my money back.
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I ordered a wig from them and after I put my info in, I went back to check my order. They were charging me for 3 wigs. I immediately cancelled and blocked my account. They had already managed to take the cost of one wig. They told my the wig had already shipped so they couldn’t refund me. I repeat I cancelled immediately. I refused to accept the shipment and I am still trying to get my money back.
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I purchased a wig from your company for 156.00 and it looked like a bird nest you took my money and sent me garbage. It was supposed to be First Lady Michelle Obama’s short curl. Your company are thieves
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I ordered ONE wig in January 2018. After I placed my order and put in all of my information. I went back to check. They had put 3 wigs on my order so I immidiatly cancelled the order. They told me it was too late to cancell that they had already shipped. I CANCELLED THE DAY AFTER I ORDERED. They said I cancelled after 3 days. NOT TRUE. I called my bank to stop payment but they had already taken the money for one wig.They sent the wig and I refused shipment. I went to the Better Business Bureau, the Attorney General and a TV station. None of them helped. If you want to file a small claim, you have to file in Alaska where they are located, as Wigsis does not have to come to your town. So now I have no wig and they have my money. I emailed them nasty letters every day, sometimes two and three times a day. I sent them all the complaints I could find on them. It took me six months but they finally sent me 50 percent of my money. They still owe me half and they’re not done hearing from me. If everyone that they scammed flooded them with emails they would be overwhelmed!
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Thank you ,I was about to order two wigs for my sister and I . Thank you, I would have been very upset
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I also ordered the Michelle Obama wig and had the exact experience as you. I don’t understand how they are allowed to stay in business. They are the most ruthless, conning company I have ever dealt with. Be warned!!
YOU WILL NOT RECEIVE WHAT YOU THINK YOU ARE ORDERING. GUARANTEED. I wish someone had warned me.
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I email them every day demanding my money back. I also contacted the attorney generals office and they are writing to them. It will be three months at the end of April since they scammed me. If I live to be a hundred they will be getting an email from me every day unless they refund me. They want to refund me 50%. Why the hell should I agree to giving them any of my money?
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TOTALLY AGREE WITH YOU!!!!
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Thank God you didn’t order from them. It took me over 3 months to get my money back from these crooks. It did cost me aprox $35.00 to mail it back to China but they would not refund that. I paid $142.00 for a wig and it was awful. They need to be stopped
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Stupid me ordered 5 before reading reviews. All 5 not right. Color off length off some rats nest not styled. Trying to deal with Daisy in customer service right now. Not sounding promising.
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I received today my two wigs and i loved it , they are beautiful !!! Thank you for your job , Candy and Mildred !!! 😁😁😁
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And they send me in my color !!! I send pictures of them , if anyone want !
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You are Chinese people from the company. I am very upset about my order. I am a retired federal agent and am very special to the Chinese cotton import company that was scammed for hundreds of thousand dollars.
I paid over $240 for this piece of junk. I am going to look through my INTERPOL records and report your company.
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That’s great! Something legal needs to be done about this company. They are making millions of dollars scamming people. It truly is a shame!!
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I’m so glad I stumbled onto this page tonight. I was seconds away from taking the chance on a $240 wig that I have been eyeing for 4 months. This wig is the best haircut I have wanted for years. I know they stole the photo, but had hoped they could duplicate the style. They told me they could customize the color and even make it a little longer…… I guess they would, SCAM City NOT ME THANKS YOU ALL THOSE ABOVE! TAKE PEACE IN KNOWING THAT YOU HAVE SAVED ONE LADY FROM HEARTACHE AND WALLET STOLEN. THANK YOU SO MUCH!!!
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Good decision, wish I had seen the comments about this company before I ordered!!
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WIGSIS advertises using pictures as seen on other reputable wig sites that lure you in because you think you are getting the same quality, name brands etc. I was too trusting. I ordered 3 wigs assuming they would be Noriko, or Rene of Paris, or Raquel Welch name brands, that I have worn for years, as the pictures indicated. I have worn wigs for years and I use multiple wig sites depending on sales and prices. I never thought for a minute these would be any different. When they finally arrived I burst into tears. They are absolute trash!! You can’t even figure out which is the front and which is the back!!! It took 6 weeks for the order to come which should have warned me. No return policy. No exchanges. No address found on the box. Can’t be worn! I am out considerable money for a women living on social security. Such a rip off. They should be shut down. NO ONE SHOULD ORDER FROM THEM!!! THEY ARE GARBAGE!!
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I’m working on a blog about this! Mom had the same problem, recently. In the process of demanding $125 of the $165 back. They just offered her $100. I don’t think so. $125 is what it would cost to ship it back, that’s what we want. I’ve filed a complaint with the FTC as well. I’m also working on the CEOs of Fedex and UPS who do business with them. I’ve contacted Facebook about their company to get their facebook page taken down.
My blog is behind the investigation of the Office Depot/Swinton Trading Company office chair scandal. The Consumer Product Safety Council had contacted me after reading my posts and the hundreds of comments that people left. It resulted in a lawsuit of over $3.5 million against Office Depot.
There is a way to stop them from doing business here. Don’t give up 🙂 –Jess
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I ordered a wig from Wig Sis. I started looking at reviews. They was horrible. It was 166.00$ Im a widow and had breast cancer. I don’t have alot of money. I don’t know what to do.vi
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STOP. Do not buy any wigs from WIGSIS. They are a Chinese internet scam company. It took me 4 months of back and forth with them finally to get my money back,. I got my credit union involved and I just received notice today that my dispute was successful. I got all my money back. You must go to your bank to help you. Do not let them get away with this scam. It was worth all the stress and frustration. They count on people just to give up. Not me. When I get cheated I turn into a bit bull.
H. Becker
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AMEN! I think that is the problem, most people give us, wonderful that you pursued!!
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Wigsbuy is a scam company do not buy from them
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Alert
Based on BBB files, WigSis Global Co Ltd is an online company that allegedly sells a variety of wigs.
In September 2016, BBB contacted the company to request their address. The company responded stating, “We are an online wig shop registered in the U.S., and our factory is in China.”
It is alleged the company may have used U.S. addresses in Michigan and California.
On May 16, 2017, BBB attempted to contact the company via mail. BBB received returned mail from 805A 12th Avenue, Fairbanks, AK 99703 indicating ‘Insufficient Address.’ The company does not provide a phone number at this time.
BBB researched http://www.wigsis.com/. The website was registered on September 18, 2015, by DaYu Hair Factory with a Registrant address in Shandong, China. BBB researched DaYU Hair Factory and was unable to find any information on this company.
On August 11, 2107, BBB was notified that WigSis Global Co Ltd provides its consumers with a return address of China, Room 1003, Huishang International Building, Shouchun Road, Luyang District, Hefei City, Anhui Province, China 230000.
BBB could not locate any business registration, business license or business ownership information in the state of Alaska.
BBB has reason to believe WigSis Global Co Ltd may not be located in the state of Alaska.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company’s size and volume of transactions, and understand that the nature of complaints and a firm’s responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
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J’ai commandé deux perruques qui devaient être une reproduction d’un modèle de Ellen Wille et je les ai reçues aujourd’hui. Ce que j’ai reçu n’a rien à voir avec ce modèle que ce soit par la texture tellement artificielle, des mèches foncées qui n’existent pas sur le modèle de Ellen Wille, la couleur qui ne correspond pas, l’avant et l’arrière difficile à déterrminer, bref, elle sont à mettre à la poubelle. Je voudrais pouvoir les retourner afin de me faire rembourser mais je viens de lire les commentaires de clientes qui n’ont pu récupérer leur argent quelque soit le prétexte évoqué. .Une adresse courriel est indiquée à l’intérieur du colis et je vais leur écrire pour leur demander un remboursement mais je sais d’avance ce qu’ils me répondront. Je vous reviendrai dès que j’aurai reçu une réponse de leur part mais si j’ai la certitude que non seulement je ne serai pas remboursée mais que j’aurai des frais de retour du produit en Chine, je laisserai tomber. Comme une cliente l’a mentionnée, je vais faire une tentative auprès de ma banque dépendamment de la réponse reçue de Wigsis.
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